Supporting and grooming women led micro- enterprises and group based business activities through microfinance services, has been a flagship program of CCFID. CCFID through its financial and non- financial supports have focused to improve the socioeconomic condition of its poor and unprivileged clients. CCFID has a unique banking model of operations wherein the disbursement and collection is done at the branch level. It has resulted in increase of loan outstanding for CCFID, even at times of crisis. CCFID has availed term loans from various recognized Banks and financial institutions like SIDBI, NABARD, City Union Bank, IDBI, FWWB, CARE, OikoCredit and Bank of Maharashtra in recent past with perfect credit history and on-time repayment.
CCFID services its customers through a network of branches all linked with the head office located in Cuddalore. The whole operational system of branches is decentralized to attain the organization’s mission and vision. The organization’s culture is reflected in professional approach to branch management, commitment of staff, vertical and horizontal dissemination of information and most importantly our customer satisfaction needs.
CCFID has a client base from wide range of business activity at different scale and category. Most of them are involved in daily business through own small shops or household based activities.
Some of the major occupations are listed below.
Grievance Redressal Mechanisms:
CCFID believes in timely and efficient client policy is the vital points for success for any organization and particularly when it comes to organization working at the ground level. CCFID has initiated Member Helpline Number for all its active members and to be enrolled members who have any complaints regarding branch operations. A display board with number has been provisioned at each branch office and direct complain has been passed through a phone call to Head office. The matter is to be taken care of within 24 hours of time when it is registered.